About us

These Terms and Conditions tell you the rights and obligations you have. Please read these carefully. You may have other rights granted by law and our Terms and Conditions do not affect these.
“We”, “Us”, “Our” are Southwest GRP Ltd Company Number 15578890 registered address:

Unit 11 Woolley Grange Farm
Woolley Green
Bradford-On-Avon
Wiltshire
England
BA15 1TY

You can telephone us on +44 (0) 7598 416058, or e-mail us at [email protected]

1. General

1.1 – We reserve the right to change these terms and conditions at any time and it is your responsibility to read the terms and conditions on each occasion you use this website and your continued use of the website shall signify your acceptance to be bound by the latest terms and conditions.
1.2 – When a choice of colours is offered for a product, we will endeavour to fulfil your first request, but regret that this is not always possible and colours may vary on these items.
1.3 – Images are for illustration purposes only and whilst provided in good faith, cannot be guaranteed to be 100% correct.
1.4 – Prices quoted are valid for online purchases only and may be lower than those advertised elsewhere. E&OE.
1.5 – Currency conversions are given as an approximation only. All transactions will be processed in GBP and charges may be levied by your payment provider. Please check with your bank if further clarification is required.
1.6 – We advise you to research all part numbers before ordering to ensure compatibility with your model. Whilst we are happy to offer advice to the best of our knowledge, we cannot always confirm if certain parts may or may not be suitable for your exact requirements.
1.7 – All fibreglass GRP products are sold raw and require finishing and painting. Please ensure you handle with care and wear suitable PPE. Southwest GRP ltd are not responsible for any injury sustained while handling our products.

2. Order Process

2.1 – All orders that you place on this website will be subject to acceptance in accordance with these terms and conditions.
2.2 – The confirmation stage sets out the final details of your order. Following this, we will send to you an order acknowledgement email detailing the products you have ordered. Please note that this email is not an order acceptance from Southwest GRP Ltd
2.3 – Your order represents an offer to us to purchase product(s). We are not obliged to supply the product to you until we have confirmed acceptance of your order.
2.4 – A product which is out of stock at the time we receive an order, will be held as a backorder. Any backordered products will be shipped when they become available to us. If a product is no longer available, that product will be cancelled and where required a refund will be issued.
2.5 – Acceptance of your order and the completion of the contract between you and us will take place on despatch to you of the products ordered unless we have notified you that we do not accept your order or you have cancelled it.
2.6 – Any products on the same order, which we have not confirmed in a despatch confirmation email to have been despatched, do not form part of that contract.
2.7 – By submitting your order you are allowing us to use your personal details for the purposes of supplying them (including passing your details on to couriers).
2.8 – We will not use your details for other purposes without asking your consent and you may ask that your details are removed from our system by writing to the address above.
2.9 – While we try and ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of goods you have ordered, we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you, we will treat the order as cancelled. If the order is cancelled and you have already paid for the products, you will receive a full refund.
2.10 – For items with a future release date, the price may be subject to change between the time of order and the date the item is despatched. If we discover a rise in the price of goods you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the revised price or cancelling it.
2.11 – Title to any products you order on this website shall pass to you on delivery of the products, provided that we have processed and received payment in full for the products.
2.12 – If you discover you have made a mistake with your order please contact us immediately.

3. Delivery

3.1 – We aim to deliver the products to you within the time indicated by us but we cannot give an exact delivery time. Delays are occasionally inevitable due to unforeseen factors. Southwest GRP Ltd shall be under no liability for any delay or failure to deliver the products within estimated timescales.
3.2 –Despatch to mainland UK destinations is usually next day, although not guaranteed.
3.3 – You should inspect the products when you receive them for defects or damage. Any items delivered by courier which appear to be damaged must be signed for as such or refused and returned to sender.
3.4- If you find a defective or damaged product please inform us as soon as possible, in order that we can resolve the matter with minimum delay. All damages need to be reported to us within 24 hours of receipt.
3.5 – Any damaged in transit item must be returned to us if a replacement or a refund is to be issued.
3.6 – Non-delivery of an order, or parts missing from your order must be reported to us within 7 days of the date of despatch. Despatch of your order is confirmed by e-mail and this indicates the date of despatch.
3.7 – If an item has been lost in transit, we may not despatch a replacement item immediately. Resent or Replacement items will be despatched at our discretion or subject to availability, once all tracking and investigative avenues have been exhausted. This may include waiting up to 30-45 days from despatch for undelivered mail to be returned to us, depending on the delivery country.
3.8 – Items returned to us by delivery companies will incur a £20 return charge.
3.9 – Occasionally, items can be lost or damaged by courier companies, and we will need to make a claim for damages with the courier involved. We will require your full co-operation in any such claim and will need to wait for the outcome of any claim to be determined before we can proceed with a resolution. Any advance refunds/replacements made as a gesture of goodwill will need to be repaid should you not co-operate fully with any eventual claim.

4. Cancellation of Order and Returns

4.1 – As a consumer you have the right, in addition to your other rights, to cancel the contract and receive a refund.
4.2 – You must inform us in writing of your desire to cancel within 14 days starting on the day after the day the products are delivered to you. We recommend you do this with a covering letter included with your returned items.
4.3 – You must return the products to us at your own cost. We advise you to ensure the products are well packed and adequately insured during any return journey that you organise. If you “refuse” a delivery, this will trigger a £20 return charge – so you may prefer to accept the goods and use your own method to return any unwanted items.
4.4 – We shall refund the total amount of money paid by you for the products, less any costs we may have incurred for collection.
4.5 – Please remember that once you have notified us of your desire to cancel the contract there is a legal requirement for you to take good care of the products, which should be in as new condition.
4.6 – Some items are exempt from our returns policy. This includes but is not limited to:
• Items built to order.
• Items which have been personalised or modified.
• Sale/clearance items now discontinued or no longer available.
4.7 – Any items returned as faulty found with no fault will incur a £20 inspection fee.

5. Applicable Laws

5.1 – Any relevant terms and conditions, policies and notices shall be governed by and construed in accordance with the laws of Great Britain without giving effect to any principles of conflict of law. You hereby consent to the exclusive jurisdiction of the High Court of Great Britain in respect of any disputes arising in connection with the website, or any relevant terms and conditions, policies and notices or any matter related to or in connection therewith.
5.2 – Southwest GRP Ltd does not warrant that the products manufactured or marketed by it comply with the laws of the country where those goods are purchased or used. It is the sole responsibility of the purchaser to ascertain whether products being purchased, or the fitting of those products to any other object, comply with local laws.

6. Brexit

6.1 – Due to Brexit when we ship a parcel to you the courier will be in contact with you to pay the VAT rate from your country when the parcel arrives, If you part was manufactured outside the EU or UK there also will be duties to pay and a handling fee for clearance.

7. Vehicle Storage

7.1 – Parking of vehicles; any vehicles left with Southwest GRP Ltd for more than one month after completion of work being finished will have a storage charge of £15 per day plus VAT unless previously arranged. Vehicles are left at customer’s risk.

8. Parts Removed from Customer Vehicle

8.1 – Any parts removed from customers vehicles will be disposed of unless agreed beforehand in writing.

9. Warranty

9.1 – If any Goods and/or Services supplied by Us are found to be of defective workmanship or materials so as to entitle Us to have them replaced or repaired by or at the cost of the manufacturer We undertake so to do, provided however that any costs or expenses incurred by Us in such replacement or repair which are not recoverable from the manufacturer by Us shall be paid to the Us by the Customer and provided also that if owing to the failure of the Customer to comply with any terms imposed by the manufacturer which the manufacturer is not bound to replace or repair We shall be under no liability to the Customer.

10. Limitation of Liability

10.1 – All warranties, conditions and other terms implied by statute or common law (save for the conditions implied by section 12 of the Sale of Goods Act 1979) are, to the fullest extent permitted by law, excluded from any Contract of Sale.
10.2 – Our total liability in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise, arising in connection with the performance or contemplated performance of this Contract shall be limited to the contract price.
10.3 – We shall not be liable to the Customer for any pure economic loss, loss of profit, loss of business, depletion of goodwill or otherwise, in each case whether direct, indirect or consequential, or any claims for consequential compensation whatsoever (howsoever caused) which arise out of or in connection with the Contract.

11. Application of Terms

11.1 – Sales by Us will be on these conditions to the exclusion of all other terms and conditions (including any terms or conditions which the Customer purports to apply under any purchase order, confirmation of order, specification or other document). No terms or conditions endorsed upon, delivered with or contained in the Customer’s purchase order, confirmation of order, specification or other document will form part of the Contract simply as a result of such document being referred to in the Contract.
11.2. Each order or acceptance of a quotation for Goods by the Customer from Us shall be deemed to be an offer by the Customer to purchase Goods subject to these conditions.

12. Force Majeure

12.1 – We reserves the right to defer the date of delivery or to cancel a Contract or reduce the volume of the Goods ordered by the Customer (without liability to the Customer) if it is prevented from or delayed in the carrying on of its business due to circumstances beyond Our reasonable control, provided that, if the event in question continues for a continuous period in excess of 90 days, the Customer shall be entitled to give notice in writing to the Company to terminate the Contract.

Privacy Policy

This website is operated by Southwest GRP Ltd (“We”) are committed to protecting and preserving the privacy of our visitors when visiting our site or communicating electronically with us.

This policy sets out how we process any personal data we collect from you or that you provide to us through our website. We confirm that we will keep your information secure and that we will comply fully with all applicable UK Data Protection legislation and regulations. Please read the following carefully to understand what happens to personal data that you choose to provide to us, or that we collect from you when you visit this site. By visiting southwestgrp.co.uk or rneuk.co.uk (our website) you are accepting and consenting to the practices described in this policy.

We may collect, store and use the following kinds of personal information about individuals who visit and use our website:
1. Information you supply to us. You may supply us with information about you by filling in forms on our website. This includes information you provide when you submit a contact/enquiry form. The information you give us may include your name, address, e-mail address and phone number and the personal information of yourself and that of others you specify.

2. Information our website automatically collects about you. With regard to each of your visits to our website we may automatically collect information including the following:
2.1. Technical information, including your Internet protocol (IP) address, browser type and version, operating system and platform.
2.2. Information about your visit, including what pages you visit, how long you are on the site, how you got to the site (including date and time); page response times, length of visit, what you click on, documents downloaded and download errors.

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. For detailed information on the cookies we use and the purposes for which we use them see our Cookie Policy.
We use the information in the following ways:
1. Information you supply to us. We will use this information to provide you with information and/or services that you request from us.
2. Information we automatically collect about you. We will use this information
to administer our site including troubleshooting and statistical purposes;
to improve our site to ensure that content is presented in the most effective manner for you and for your computer, and for security and debugging as part of our efforts to keep our site safe and secure.

This information is collected anonymously and is not linked to information that identifies you as an individual.
Any information you provide to us will either be emailed directly to us or may be stored on a secure server located within the EU. We use trusted third party websites and hosting providers (Go Daddy, Stripe, PayPal) to facilitate the running and management of this website. These third parties meet high data protection and security standards and are bound by contract to keep any information they process on our behalf confidential. Any data that may be collected through this website that is processed by our third parties is kept secure and only processed in the manner we instruct them to.

We do not rent, sell or share personal information about you with other people or non-affiliated companies.
We will use all reasonable efforts to ensure that your personal data is not disclosed to regional/national institutions and authorities, unless required by law or other regulations.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Our site may, from time to time, contain links to and from the third party websites. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

You have the right to ensure that your personal data is being processed lawfully (“Subject Access Right”). Your subject access right can be exercised in accordance with data protection laws and regulations. Any subject access request must be made in writing to Daniel Smith, Southwest GRP Ltd. We will provide your personal data to you within the statutory time frames. To enable us to trace any of your personal data that we may be holding, we may need to request further information from you. If you have a complaint about how we have used your information, you have the right to complain to the Information Commissioner’s Office (ICO).

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to [email protected]

Copyright

This website and its content is © Copyright Southwest GRP Ltd. All rights reserved.

Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:
1. You may print or download to a local hard disk extracts for your personal and non-commercial use only
2. You may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material.

You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.

Disclaimer

The information contained in this website is for general information purposes only. The information is provided by Southwest GRP Ltd and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Through this website you are able to link to other websites which are not under the control of Southwest GRP Ltd. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, Southwest GRP Ltd takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.